Return Policy

All sales of Custom Packing Slips products are final. We do not offer returns, refunds, or exchanges. Every order we produce is custom-printed to your approved specifications — your logo, your branding, your layout — which means it is made specifically for you and cannot be resold or restocked. Because of that, standard return policies simply do not apply to custom print runs.

Our production guarantee

Final sale does not mean you are on your own if something goes wrong on our end. If your order arrives defective, damaged in a way that affects usability, or does not match the mockup you approved, we will remake or replace it at no cost to you. Think of this as a production guarantee rather than a return: we stand behind the accuracy and quality of what we print, and we will make it right if we fall short of what you approved.

Why we work this way

Custom print runs cannot be resold once they are produced, so there is no practical way to accept returns the way a stock retailer could. That is exactly why we build a free mockup and approval step into every order. Before anything goes to press, you review and sign off on a mockup that reflects exactly what will be printed. That approval step is the safeguard — it gives you full control over the final result before production begins, which is what allows us to stand firmly behind a final-sale policy backed by our production guarantee.

Reporting an issue

If your order arrives with a defect or does not match your approved mockup, let us know within 14 days of delivery. Email info@custompackingslips.com with your order information and photos showing the issue. Include as much detail as you can — order number, quantity affected, and a clear description of what does not match — so we can review it quickly and get a remake into production.